BOOKING TERMS and CONDITIONS for LA NEULIE

Booking and payment - A provisional reservation can be accepted by phone but this must be confirmed within 7 days. To confirm a booking the client should complete and sign the booking form and return it together with payment of the initial non-refundable deposit (30% of the total rent due). Following receipt of the booking form and deposit, the owners will send a confirmation invoice and statement. This is the formal acceptance of the booking.

The deposit is accepted as part payment of the total cost of the letting.

The final balance payment plus a security deposit (see below)of £150 must reach us 6 weeks before your holiday commences.

Reminders will not be sent to hirers when the balance falls due.

We reserve the right to re-let your weeks if final payment has not been received by the due date.

The security deposit will be refunded within 14 days of your departure less the cost of any breakage and extra cleaning, should this prove necessary.

Hire charges are inclusive of water , electricity and bottled gas.

Cancellation - Any client cancelling a booking must do so in writing, and the following charges will apply, being calculated from receipt by us of the written cancellation.

Over 6 weeks prior to arrival date : Loss of Deposit

6 weeks prior to arrival date : 50% of holiday cost

4 weeks prior to arrival date : 75% of holiday cost

Less than 4 weeks prior to arrival date : 100% of holiday cost

This may be recoverable from your Insurance Company, and we advise all clients to take out appropriate Insurance.

We will do our best to re-let and, if successful, refund your payments, less advertising and administrative costs incurred.

Security deposit

Hirers are expected to leave holiday accommodation clean and tidy. We would ask you to undertake a reasonable level of cleaning before your departure. This should include general tidying, washing up, vacuuming or other floor cleaning, cleaning of showers, wash basins and WCs, cookers, the removal of rubbish and tidying of bed linen. If the property needs any major cleaning after your stay you will be charged for this at the rate of £ 5.00(pounds sterling) per hour and the amount will be deducted from your security deposit

If there are any charges in excess of the security deposit the hirer agrees to reimburse the owner. Any substantial damage caused by the hirer, the hirer's family or the hirer's invitees or behaviour of an unacceptable type will result in immediate eviction without compensation and a claim for loss and damages by the owner. In this event the Owner will have no further contractual obligation to the hirer.

The owner's agent has the right to cancel the hiring if the number of persons arriving at the property exceeds those notified and agreed on the booking form.

Accommodation

Unless otherwise agreed, all lettings run from 4 p.m. on the day of arrival until 10 a.m. on the day of departure.

The house will be thoroughly cleaned for you ready for your arrival.

The accommodation is only for the use of the person who signs the booking form and members of his/her party.

The maximum number to reside in the Property must not exceed that stated on the booking form unless the owners have given written permission.

Pitching a tent or parking a caravan on the property to increase numbers is strictly forbidden.

Every effort has been made to ensure that descriptions of the property and nearby facilities are accurate. However, the Owner cannot accept any liability for any changes. The Owner cannot be held responsible for technical problems, nor can they accept any responsibility for animals, birds, insects which may be present in or around the property. Should any problems of a plumbing or electrical nature occur, the site Agent should be contacted for assistance. The use of the accommodation and the amenities, where offered is entirely at the hirers`/users` risk. Hirers and their parties leave personal belongings in or around the property entirely at their own risk and the owner cannot be held responsible for any injuries or losses however caused. Children should remain under your supervision at all times

If we are aware of any change in the facilities offered, we will attempt to inform you by e-mail as soon as possible.

No pets are allowed on the property.

Legal Liability –

Any claims under these conditions shall be within the exclusive jurisdiction of the English courts.

No insurance can be provided other than civil liability insurance, this is provided by the owner of the property.

The Client is strongly recommended to arrange a comprehensive travel insurance policy (including cancellation cover) and to have full cover for the party's personal belongings, public liability etc, since these are not covered by the owner’s insurance.

Bookings are made on the understanding that the accommodation booked will be available for the dates specified. If, due to circumstances beyond the owner's control, this is not possible, the owner will make a prompt and full refund of all money paid, and there will be no claim against the owner or the agent. In the event of the booking being cancelled or altered by reason of force majeure (which includes floods, storms, riots, strikes, wars, and Acts of God) or other events outside the owner's control, the Owner cannot accept liability. If the hirer or any other person in the hire party falls ill on holiday or for any reason has to return early, the owner cannot be responsible for any additional costs nor can any part of the hire charge be returned.

The owners shall not be liable to the client:

For any temporary defect or stoppage in the supply of public services to the Property, nor in respect of any equipment, plant, machinery or other appliances in the property, garden or swimming pool.

For any loss, damage or injury which is the result of adverse weather conditions, riots, strikes or other matters beyond the control of the Owners.

Complaints

The client shall report to the owners without delay any defects in the Property or breakdown in the equipment, machinery or appliances in the Property, garden or swimming pool, and arrangements for repair and/or replacement will be made as soon as possible.

In the unlikely event of a complaint about the property, this should be reported to the Owner. (Tel: 00 44 7966 199745) within three days of arrival and confirmed in writing in a letter posted within one week of arrival. Failure to do this will result in the owner being unable to deal with the complaint. Complaints cannot be accepted after a hirer has returned home and there has been no opportunity to put matters right during the hire period.

And Finally…..

Please remember that we are here to help you and offer advice and assistance in any way we can. If you have any questions send an e-mail to enquires@laneulie.co.uk